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Last updated: November 2026

Tech Accessories Store, operated by MENSARK LTD, delivers across mainland Great Britain.

1. Order Processing

Orders are processed within 1 to 2 business days (Monday to Friday, excluding UK bank holidays). If there is a delay because of high order volumes or courier issues, we will email you straight away.

2. Delivery Options and Timelines

Standard Delivery: 3 to 5 business days to mainland UK addresses.
Express Delivery: 2 to 3 business days to mainland UK addresses.
Delivery charges depend on your order value and the option you choose, and are shown at checkout before you pay.

3. Areas We Do Not Currently Deliver To

Scottish Highlands: AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50.
Scottish Islands: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
Northern Ireland: all BT postcodes.
Isle of Man: all IM postcodes.
Isles of Scilly: TR21-25.
Channel Islands: all GY (Guernsey) and JE (Jersey) postcodes.

4. Supplier Delivery

Some items are sent directly from our suppliers or their delivery partners, so your parcel may arrive in the supplier's packaging or separately from other items in the same order. Tech Accessories Store remains your seller and your contact for any delivery issue.

5. Order Tracking

When your order is dispatched, you will receive an email with your tracking number and a link to follow your parcel. Tracking can take up to 24 hours to become active.

6. Delayed, Lost or Damaged Parcels

If your order arrives damaged or is significantly delayed, please email support@techaccessoriesstore.co.uk within 48 hours of the delivery date, with your order number and photos of the packaging and product. We will arrange a replacement or refund where appropriate.

7. Failed Delivery

Please make sure your delivery address is correct at checkout. If a parcel comes back to us because of an incorrect address or a missed collection, we may need to charge for redelivery.

Contact Us

Email: support@techaccessoriesstore.co.uk
Phone / WhatsApp: +44 7462 229248 (Monday to Friday, 9:00 AM to 5:00 PM UK time)
Tech Accessories Store is a trading name of MENSARK LTD, a private limited company registered in England and Wales. Company Number: 16552046. Registered Office: 497 High Road, Ilford, Essex, IG1 1TZ, United Kingdom.

How your order works

This order is based on a promise to sell. The product will be sourced from our supplier and delivered to you within the stated timeframe. The sale will be completed once the item is delivered to you. Kindly leave honest feedback after receiving your order.

Last updated: November 2026

This policy explains how returns, cancellations and refunds work at Tech Accessories Store. It follows the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, and it does not affect your statutory rights.

1. The 14-Day Right to Cancel

You can change your mind about most purchases. You have 14 days from the day after delivery to tell us you want to cancel. Once we confirm your return, you have a further 14 days to send the item back to us.

2. Condition of Returned Items

Please return items unused, with all parts, accessories and original packaging, together with your order number. You may handle an item as you would in a shop to check it. If an item shows use beyond that (for example signs of assembly, wear or damage), we may reduce the refund to reflect the lost value, as the law allows.

3. How to Start a Return

Email support@techaccessoriesstore.co.uk with the subject line "Return Request" and your order number. We will reply with return instructions and the return address. Please do not send items back without contacting us first, so we can match the parcel to your order.

4. Return Delivery Costs

For change-of-mind returns, you pay the cost of sending the item back. We recommend a tracked service. If an item is faulty, damaged or not as described, we cover the return cost.

5. Damaged, Faulty or Incorrect Items

Please check your order when it arrives and tell us as soon as possible, ideally within 48 hours, with photos of the item and packaging. Under UK law you can reject faulty goods for a full refund within 30 days of delivery, and after that you are entitled to a repair or replacement, and in some cases a refund.

6. Items That Cannot Be Returned (unless faulty)

Software, downloadable content or sealed media once opened, and earphones or personal audio once the hygiene seal is broken.

7. Cancelling Before Dispatch

If you want to cancel before your order is dispatched, contact us as soon as possible and we will cancel it and give you a full refund. Once an order has been dispatched, please follow the return process above after delivery.

8. Exchanges

We do not offer direct exchanges. The quickest way is to return the original item for a refund and place a new order for the item you want.

9. Refunds

We refund you within 14 days of receiving the returned item, or of receiving evidence that you have sent it back, whichever is sooner. For a full cancellation we also refund the standard delivery charge you paid. Refunds go back to your original payment method, and most banks show the money within 5 to 10 business days.

Contact Us

Email: support@techaccessoriesstore.co.uk
Phone / WhatsApp: +44 7462 229248 (Monday to Friday, 9:00 AM to 5:00 PM UK time)
Tech Accessories Store is a trading name of MENSARK LTD, a private limited company registered in England and Wales. Company Number: 16552046. Registered Office: 497 High Road, Ilford, Essex, IG1 1TZ, United Kingdom.